Customer Service Rep

MAJOR RESPONSIBILITIES/DUTIES

--Monitoring business accounts and providing relevant support

--Handling customers’ inquiries and complaints via email and phone

--Maintaining good customer relations

--Identifying and solving client problems proactively

--Providing tailor-made services to clients for setting up campaigns

--Making warm calls to customers; Upselling to existing clients

--Assisting in advertising and marketing campaigns; Conducting marketing research studies

--Handling Live Support

--Network Support

--Account Verification

--Making reports and providing administrative support to Manager of Customer Services & Sales

REQUIREMENTS

--Diploma or B.A. in relevant field, or equivalent industry experience

--Strong customer service skills

--Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)

--Proficient in oral & written English

--Excellent phone skills and communication skills;

--Business/ Marketing background

--Polite manners and positive working attitude

--Strong research skills and organizational skills

--Exceptional interpersonal skill

--Willing to learn, accept new ideas

--Can multi- task

--Knowlege of online ad is a plus

Apply for this job: hr@yesup.com